Applicable for portfolio of assets. Relates to HSW incidents that are still under investigation. Please specify the stakeholder group in the comment box.  

Applicable for portfolio of assets. Weighted average rate of recordable accidents per asset value.  

Applicable for portfolio of assets. This includes local community development programs based on local community’s needs that are aimed at promoting community health and well- ...

This is calculated based on the number of assets with grievance processes divided by total number of assets. 'Grievance mechanism: Formal, legal or non-legal (or ‘judicia ...

Applicable for portfolio of assets. Total number of complaints (eg repair service, maintenance, etc.) recorded during reported period.  

Applicable for portfolio of assets. This is calculated based on the number of assets with stakeholder training programs divided by total number of assets. Stakeholders could includ ...

Overall tenant satisfaction score: An overarching metric in a satisfaction survey, with no prescribed scale, that measures how happy a tenant is with the entity, lease, and/or serv ...

The Net Promoter Score ® (NPS) is a customer loyalty metric developed by Bain & Company, Fred Reichheld, and Satmetrix. It divides customers, tenants or employees into thre ...

Applicable for portfolio of assets. This is calculated based on the asset's AUM with an ESG clause (eg communication of data, energy efficiency measures for property managers) ...

Applicable for portfolio of assets.