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Number of cases that resulted in fines or penalties, from other stakeholders

Definitions

Applicable for portfolio of assets. Relates to the number of convictions and the amount of fines for violation of health and safety laws. Please specify the stakeholder group in th ...

Number of currently pending investigations, from employees

Definitions

Applicable for portfolio of assets. Relates to HSW incidents that are still under investigation.  

Number of currently pending investigations, from tenants

Definitions

Applicable for portfolio of assets. Relates to HSW incidents that are still under investigation.  

Number of currently pending investigations, from other stakeholders

Definitions

Applicable for portfolio of assets. Relates to HSW incidents that are still under investigation. Please specify the stakeholder group in the comment box.  

Rate of accidents in assets expressed as a weighted average

Definitions

Applicable for portfolio of assets. Weighted average rate of recordable accidents per asset value.  

Percentage of assets with implemented stakeholder engagement

Definitions

Applicable for portfolio of assets. This includes local community development programs based on local community’s needs that are aimed at promoting community health and well- ...

Percentage of assets with formal stakeholder grievance processes

Definitions

This is calculated based on the number of assets with grievance processes divided by total number of assets. 'Grievance mechanism: Formal, legal or non-legal (or ‘judicia ...

Number of grievances / complaints recorded during the reporting period

Definitions

Applicable for portfolio of assets. Total number of complaints (eg repair service, maintenance, etc.) recorded during reported period.  

Percentage of assets with stakeholder ESG training program

Definitions

Applicable for portfolio of assets. This is calculated based on the number of assets with stakeholder training programs divided by total number of assets. Stakeholders could includ ...

Tenant / Occupier satisfaction score, based on Overall Satisfaction Score

Definitions

Overall tenant satisfaction score: An overarching metric in a satisfaction survey, with no prescribed scale, that measures how happy a tenant is with the entity, lease, and/or serv ...

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